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Raiffeisen Bank is a leading Austrian bank with a presence in 14 markets, more than 50.000 employees and 15 million customers. Together with Raiffeisen, we worked on a solution to create a behaviour simulator for live banking interfaces for internal educational purposes.
We created a self-deployable system that measures the results of associates while running on a closed loop network. The system mimics the behaviour of live banking interfaces using test scenarios and crisis tasks and allows the activity of associates to be analysed afterwards.
If all projects, built by external developers, would be developed as well to specification, as quick, and as inexpensive as this one, innovation and advancement in banking would be a lot faster.