Service Design Director

Vacuumlabs is hiring a Service Design Director to lead our new Service Design team.

About Vacuumlabs

Vacuumlabs is a team of 200+ engineers and designers. Our track record shows dozens of state of the art solutions delivered to startups and companies of all sizes.

The Opportunity

You’ll be a service design director across a range of fintech and software projects, where you’ll be a key driver in defining and designing products—either those that we develop ourselves or our clients’. You’ll also help grow the service design function across the organization, nurturing talent and working with sales teams to help close product deals. 

Our directors are problem solvers and leaders in one. They break down business and customer problems, imagine new and beautiful solutions, and help bring great experiences to life. They are versatile jack of all trades with strong opinions, weakly held in the face of constant change. They find the balance between business and customer needs to steer a path to the best product.

You will:

  • Act  as a guide for the team and the client through exploring What has to be built and How it should be conceptualized
  • Participate in the whole process from the initial pitch through product delivery     
  • Decide on the best research: helping the clients and us to understand the problem and real user needs; and pragmatically choosing the most suitable methods;
  • Work with clients and internal teams to evolve the product strategy and translate it into a product vision. You set the big picture, and support the teams in turning the vision into the product.
  • You will also act as the gatekeeper of insight, no matter how small, that matters for an excellent user experience 
  • Ensure that research and insights are inspiring and translatable by the teams into innovative products and improved features 
  • Be responsible for managing a team and supporting and advising other teams – design, product, and engineering
  • Be responsible for leading training and development in user research, design thinking, lean UX and other creative processes

You should:

  • Have worked in digital product creation for 10+ years, half of which has been in a position that entails service design, innovation process, and research
  • Have managed a team of researchers, UX and UI designers and other creatives
  • Have helped shipped multiple products to market and can point to examples
  • Have spent a period of time working in a client services business
  • Have not only knowledge about service design and research methodology but also the wisdom / common sense to use it well
  • Have a deep love for human psychology, behavioral sciences and design


Full-time job


5,000 – 7,500 EUR


Prague, Lisbon, Bratislava, remote CET±1

Or send us an email at

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A few perks we call benefits

In Vacuumlabs we value and respect each other. We’re trying to create the best possible environment for all of us. It’s not only about material benefits, but also about helping each other grow and learn new things.

Selected clients

Life at Vacuumlabs

We value and respect each other while trying to create the best possible environment for all of us. It’s not only about material benefits, but also about helping you grow and learn new things. We call it the Vacuumlabs way.